Communicate Technical information P1 P2

Computer Programmer Job

P1

Company:Enterprise Recruitment

Location: London

Salary: £23000 to £34000 per annum - excellent benefits

Job Type: Permanent

Hours: 37-40 per week

Job Knowledge

Job knowledge is the knowledge required for the job role. This is very important to the employee as they would need to know what the work involves and if it meets their interest and if their skills are capable of working within the job role.

Teamwork

Teamwork skills are very important in group activities, and employers will depend on groups to be able to work together and co-operate to achieve the desired results. For this to work each member of the group will need to have experience, knowledge and skill working in a team/group.

Time Management

Time management is important in most jobs, and includes an activity/activities to be completed in a set time. This requires the employee to be able to have a hold on the amount of time set to complete a job or a variety of jobs.

Leadership Skills

This skill revolves around the individual’s ability to be able to manage co-workers to work effectively towards meeting the group’s goal. This skill will require the individual’s initiative to take charge and be responsible for any of the groups mistakes.

Respect

This means having a positive feeling about yourself and others. Employers should be respectful to others and belief in what they can do. In this case confidence is mostly important as it allows treating yourself and everyone else similarly.

P2

The principles of effective communication are sub-divided into 3 main areas:

General skills:

·        cultural differences

·        adapting content and style to suit audience needs

o   Modulating voice

o   Terminology

o   Format

·        accuracy

·        techniques for engaging audience

o   Changing intonation

o   Use of technology

o   Question and answer

Interpersonal skills:

·        methods

o   verbal exchanges

o    signing

o    lip reading

·        Techniques and cues  

o   body language

o   use of intonation

·        positive language

·        negative language

·        active engagement

o   nodding

o   summarising

o   paraphrasing

·        types of question

o   open

o   closed

o   probing

Written communication skills:

·        Key messages

o   Email

o   letters

o   fax

·        spelling

·        grammar

·        'smileys' or emoticons

·        structure

·        proofreading

·        note taking

·        reviewing and editing

·        Identifying relevance

·        Capitalisation

·        Alternative viewpoints